Shipping & Return Info
We ship internationally!
Singaporean, Malaysian, & Australian's customers can order straight from the website. It usually takes around 4-7 days for package to be delivered to your place for International Customer.
For other countries and Grab Sameday & Instant service in Jakarta area,
please do reach our Whatsapp +628 118 414246
SHIPPING SCHEDULE
Confirm payment before or right at 12pm / 12.00, and your order will be sent on the same day you confirm your payment.
Any orders placed over the weekend or on holidays will be processed on the following business day.
PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred.
1. All return can only be turned into STORE CREDIT and we do not accept any cash refund - unless your product is not available to be sent
2. Store Credit does not include shipping fee
3. Store credit is applicable for 12 months used
4. Return & exchange are accepted for 10 days period from the day we send the packages
5. Return & exchange can only be done for 1 time only
6. If you somehow received a defected / wrong items, it will be exchanged into another same products and cannot be refunded unless the product is not available.
7. All return & defect items should be unworn, unaltered, unwashed and still in the same condition as the time we sent the packages (hangtag attached and the original pouch)
8. We have the right to reject any returns or exchanges if the returns do not meet our criteria, adn we will send back the packages.
9. Shipping fee will be borne by customer for any exchange items, except exchange from the defected items / wrong products.
2. Store Credit does not include shipping fee
3. Store credit is applicable for 12 months used
4. Return & exchange are accepted for 10 days period from the day we send the packages
5. Return & exchange can only be done for 1 time only
6. If you somehow received a defected / wrong items, it will be exchanged into another same products and cannot be refunded unless the product is not available.
7. All return & defect items should be unworn, unaltered, unwashed and still in the same condition as the time we sent the packages (hangtag attached and the original pouch)
8. We have the right to reject any returns or exchanges if the returns do not meet our criteria, adn we will send back the packages.
9. Shipping fee will be borne by customer for any exchange items, except exchange from the defected items / wrong products.
IMPORTANT NOTE FOR INTERNATIONAL CUSTOMER :
1. We do not provide any cash refund for any reason (including defected items, items unavalability etc)2. Store credit is the only form of refund due to tax reason and to reduce the extra work that needs to be done for both parties
For any question regarding return & exchange policy, kindly contact us on
WhatsApp : +628 118 414246
Email : hello@yourpafon.com
For any question regarding return & exchange policy, kindly contact us on
WhatsApp : +628 118 414246
Email : hello@yourpafon.com
Ps: All sale items are not eligible for Return & Exchange and expect plastic bag for the packaging.
We have the authority to cancel your return and exchange if you disacknowledge our policy.