FAQ
DO I NEED AN ACCOUNT TO SHOP?
Yes, by having one, it will be giving you an easier shopping experience, since you don't have to retype your personal details every time you want to purchase our products.
Just sign in everytime, and you are ready to shop.
Having an account will also give you benefits such as order tracking, regular newsletters, special discount and update to our newest collection.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We will guarantee you that we keep your personal information private. Maintaining the security of your personal information is our priority.
IS THERE ANY SIZE FOR YOUR PRODUCTS?
Most of our products are ALL SIZE unless stated. Please check in description box for size detail before purchasing.
MY FAVE ITEMS ARE SOLD OUT. WILL YOU RESTOCK IT?
Yes, there is a chance that we will restock the sold out items. Just click "Notify Me" if you want to be notified when your desirable item is available.
I ALREADY CHECKED OUT. CAN I ADD ITEMS?
Unfortunately you can't, but don't worry, you can contact us via Line or Whatsapp to combine your items. But make sure you contact us before we shipped your item (before 1pm / 13.00)
CAN I CANCEL OR CHANGE MY ORDER?
No, you cannot cancel or change your order after you did the payment.
WHY IS MY ORDER CANCELLED?
Maximum payment for an order is 1x24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.
IT HAS BEEN A FEW DAYS, AND MY PACKAGE HASN'T ARRIVED YET. WHAT SHOULD I DO?
Don't worry, we are here to help. Please reach us through email, line, or whatsapp. You can have our contact at "Contact Us" page.
WHAT SHOULD I DO IF I HAVE RECEIVED THE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?
We are extremely sorry for the inconvenience, please kindly email, line or whatsapp us or you may read our "Exchange & Return" page.
Yes, by having one, it will be giving you an easier shopping experience, since you don't have to retype your personal details every time you want to purchase our products.
Just sign in everytime, and you are ready to shop.
Having an account will also give you benefits such as order tracking, regular newsletters, special discount and update to our newest collection.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We will guarantee you that we keep your personal information private. Maintaining the security of your personal information is our priority.
IS THERE ANY SIZE FOR YOUR PRODUCTS?
Most of our products are ALL SIZE unless stated. Please check in description box for size detail before purchasing.
MY FAVE ITEMS ARE SOLD OUT. WILL YOU RESTOCK IT?
Yes, there is a chance that we will restock the sold out items. Just click "Notify Me" if you want to be notified when your desirable item is available.
I ALREADY CHECKED OUT. CAN I ADD ITEMS?
Unfortunately you can't, but don't worry, you can contact us via Line or Whatsapp to combine your items. But make sure you contact us before we shipped your item (before 1pm / 13.00)
CAN I CANCEL OR CHANGE MY ORDER?
No, you cannot cancel or change your order after you did the payment.
WHY IS MY ORDER CANCELLED?
Maximum payment for an order is 1x24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.
IT HAS BEEN A FEW DAYS, AND MY PACKAGE HASN'T ARRIVED YET. WHAT SHOULD I DO?
Don't worry, we are here to help. Please reach us through email, line, or whatsapp. You can have our contact at "Contact Us" page.
WHAT SHOULD I DO IF I HAVE RECEIVED THE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?
We are extremely sorry for the inconvenience, please kindly email, line or whatsapp us or you may read our "Exchange & Return" page.
WHAT DO I HAVE TO DO IF I HAVE COMPLETED THE PAYMENT BUT FORGOT TO CONFIRM OVER THE TIME LIMIT?
Please contact us through email, line, or whatsapp. Complete contacts are listed in "Contact Us" page.